Terms and Conditions

International Apostille Services, Inc.International Apostille Services, Inc.

Terms of Service and Conditions

Last Update: August 13, 2016
We reserve the right to update our Terms of Service and Conditions at any time and without notice

International Apostille Services, Inc. (TM) is the leader in document authentication, certification, and Embassy or Consulate Legalization.  We can authenticate documents issued from all 50 U.S States and the U.S. Federal Government.

1. Your information: We store your personal information (order forms, credit card authorization forms, supporting documentation, etc..) for up to one year (Usually six months). After one year, they are destroyed. Information emailed to us may be stored for a longer period of time. We are very careful with information received and take strict precautions to protect your sensitive information.  We may elect to work with third parties in order to help expedite the completion of your orders.

When you provide us your information, you agree to allow us to contact you by email and phone.  When you visit our site, you agree that tracking software may be placed on your computer (Cookies) which will allow us to provide you relevant information and videos on our site and others. You may also receive automated emails which you can unsubscribe from anytime.

2. Return Shipping: Our current shipping carrier of choice is FedEx.  We provide FREE FedEx overnight return shipping for completed orders in it’s entirety. If you choose to have some of your documents returned before the entire order is complete, their will be an addition FedEx shipping fee.  If your return address is a business address, you can elect to have your documents delivered without a signature.  A signature is required for all residential return shipping unless you notate on the order form that “no signature is required”  Please note that we take no responsibility for documents left at a residence without a signature and you agree to pay our fee for all services performed.  Once your order is dropped off at the FedEx shipping center, we cannot be held responsible on how long FedEx will take to deliver the documents back to your return address nor can we make a promise that FedEx will deliver on time.  Be sure to include your email address on the order form so FedEx can provide you an email update regarding your shipping.

Due to company policy, we are unable to change the return address listed on the order form.  Also, please note that FedEx does not deliver to a P.O. Box address.

If you should have any questions regarding your FedEx shipment, please call FedEx Customer Care at: 1-800-463-3339

3. Saturday delivery fee:  If you choose to have your documents delivered on a Saturday, the additional cost is $55.  Once your order is dropped off at the FedEx shipping center, we cannot be held responsible on how long FedEx will take to deliver the documents back to your return address nor can we make a promise that FedEx will deliver on time.  Their is no refund for this service even if FedEx is not able to deliver your documents on-time.

If you should have any questions regarding your FedEx shipment, please call FedEx Customer Care at: 1-800-463-3339

4. International shipping: If you choose to elect, we can ship your documents to most return addressed outside of the United State (International Shipping).  Please note that your return address must be written in English.   Our flat rate FedEx international priority shipping fee is $100.  Once your order is complete, it will be dropped off at the FedEx shipping center.   Once your order is dropped off at the FedEx shipping center, we cannot be held responsible on how long FedEx will take to deliver the documents back to your return address nor can we make a promise that FedEx will deliver on time. Their is not refund for this service if FedEx does is not able to deliver your documents on-time.

In order to avoid an international shipping fee, you can mail in a pre-paid and pre-printed FedEx, UPS, or DHL shipping label.  Please note that there is a one day delay in shipping our your documents if your air-bill is from DHL.

If you should have any questions regarding your FedEx shipment, please call FedEx Customer Care at: 1-800-463-3339

5. Inter-office Shipping fee: There is an additional FedEx overnight shipping fee of $25 to ship your documents to the correct office if you originally mail in your documents to the wrong office.  For example, if you mail in a California document to our Texas office.

6. Chargebacks: If you believe you are a victim of fraud or if you are having trouble with your order, please email: support@losangelesapostille.com  You can also contact our Customer Service department at 1-888-810-4054 ext 1.  For international callers, please call 1-310-484-5296 ext. 1. Our customer service department is open Monday – Saturday from 8am to 7pm to answer your questions.  You can also complete our order status or our billing inquiry form and one of our agents will contact you in one business day.

If you do contact your credit card company an initiate a chargeback, please note that we will submit all documentation to the merchant processor/bank including a copy of your order form, credit card authorization form, translation request form, copy of all of your documents, copy of the apostille or state certificates, the FedEx delivery confirmation, all e-mail communications, and any other documents we deem necessary in order to justify the charge.  Furthermore, your case will be handed to our corporate attorney for review.

7. Fraud: Do not attempt to defraud our company. If we suspect we are victim of fraud, we will void your documents with the Secretary of State,  the US Department of State in Washington, DC, and report the fraud to the local Consulate or Embassy office.  We will also report the fraud to the FBI and the Department of Justice from the State your documents originate from.  Another words, we will invalidate your documents and report it to the Country that requested it.  Furthermore, your case will be handed to our corporate attorney for review and we will seek damages in State or Federal court.

8. Cancellations: There is no refund or cancellations once we receive your order.  If you decide to cancel before your order is delivered to our office, please contact the shipping company and request that your documents be rerouted back to you.  You are responsible to pay for every order that you mail in for processing.

9. Apostille Fees: The cost to apostille your documents is listed on our Schedule of State and US Federal Fees.

10. Embassy Fees: The cost to certify and legalize your documents is listed under our Schedule of Embassy and Consulate Fees.

11. Estimated Processing Times: Our processing time is estimated and is not guaranteed.  We cannot be held responsible if the State, US Federal Government, Embassy, Consulate or the shipping company takes longer to process or ship your documents than we estimated nor will we issue a discount or refund.  Once your order is complete, it will be dropped off at the local FedEx shipping center.

Note: The amount of time needed to process your documents is listed under # of business days on our Schedule of State and US Federal Fees. Please note that this number is a good faith estimate and may change depending on the volume of work received at our offices and the resources available at the Secretary of State’s offices. The # of business days does not take into consideration the FedEx  shipping to and from the State and the FedEx shipping back to your return address. We recommend that you do not book any appointments or make any reservations until your documents are complete and delivered back to your return address. A signature is required by FedEx upon delivery of your documents.

12. Oversized documents: Please contact us if your documents are larger than 8.5 x 14 and or weighing more than 0.30lb. Please note that all documents returned to you that are larger than 8.5 x 14 will be folded in order to fit the FedEx legal size envelope. This includes diplomas larger than 8.5 x 11.5 Documents heavier than 0.30lb may incure additional return shipping fees.

13. Order of documents: Please staple your documents together before you ship them to our office.  If your documents arrive unstapled, they will be stapled together before they are processed.

14. Money Back Guarantee: If we are unable to obtain an apostille for your document(s), we will refund you 100%.  Please note that if your documents are rejected because of improper notarization, you agree to pay us $125 non-refundable fee for each State/County office.  *Note: Documents improperly notarized and returned by the State/County office are assessed a $125 non-refundable fee. We will do our best to check your documents with the State before we process them. If your documents require notarization, please be sure to find an experienced notary public with a minimum of 5 years of service. If the notary makes a mistake, your documents will be rejected by the State and you will have to start over costing you time and money. We recommend that you find a notary who is a member of the National Notary Association and one who will follow the State law.

15. Embassy or Consulate Legalization: If we are unable to legalize your documents at any Embassy or Consulate office, we will refund you the Embassy and/or Consulate fees paid for each document. Our drop-off and pick-up fees are non-refundable.  Please note that we cannot be held responsible if another country does not accept your documents for any reason.

16. Lost Document: You agree to hold us harmless for documents which are lost beyond our control. We only have control when documents are in our physical possession. Documents in the possession of an affiliate, shipping company, State office, US Government office, Embassy office, and/or Consulate office is beyond our control and we cannot be held responsible if they lose, damage, keep, alter or destroy your documents. We recommend that you have an original or certified copy of each document that you mail in for processing.

17. Translation of Documents. In order to translate your completed documents, please download and complete our Translation Request Form.

Translation Processing time: 1-3 business days (excluding: Saturday, Sunday, & Major Holidays). If translating your documents takes longer than three business days, we will  contact you with an update. Your documents will be submitted for translation once we have authenticated your original documents through the State or Government office. We  will then ship your original authenticated documents back to you by FedEx before we submit them for translation. Once your translation has been completed, you will receive our translated documents by e-mail, so, please clearly print your email address above.

Cost: $95 for up to 250 words or less, one-sided, and on a standard 8.5″ x 11″ dimension page or smaller. Each page is counted individually and it is not based on a cumulative total. Any excess over 250 words per page (one-sided), will be billed an additional $95 per 250 words per page one-sided. The cost for the translation service will be billed separately from the apostille or document certification service. Please note that all certificates/apostilles attached by the County, Court, State, and Government will also be  translated.

Note: Documents you obtain from the County, Court, State or U.S. Federal Government office must first be apostilled or certified through the State or Federal Government office before they can be translated. Our translators are not international lawyers or representatives of other countries. They do not know the laws of other countries or the specific requirements of the Embassy or Consulate offices. The translator’s responsibility is to only translate your documents into the language you choose above. The translation will not be notarized. Difficult to read documents cannot be translated. Once the translation is complete, it will be emailed to you. The translation will not delay the processing of your original documents as they will be shipped back to you by FedEx once done. There are no refunds for the translation service but we will do our best to fix your translation if any errors are found.

18. County Clerk Authentication: In certain situations, your documents may require additional authentication (County, Court, Health Department, etc…) before it can be apostilled. The cost to authenticate a document from the County, Court, or Health Department is $125 for the first document and $75 for each additional. Call or email us for a good-faith estimate in cost and processing time.

Our staff is available Monday – Saturday from 8am to 7pm to answer your questions and provide you easy to follow step-by-step instructions.  Please call 1-888-810-4054 ext 1 or e-mail: support@losangelesapostille.com

Thank you.